We provide 24/7 technical support through our ticket system. Please note that our servers are unmanaged, meaning that we handle the live status of the server, such as network and hardware issues, but we do not handle issues related to 3rd party software installed on the server.
You may disable password authentication on your instances and enable SSH key access from the account dashboard → account → SSH keys. Please note that this process must be completed before the server is installed. If your server has already been delivered before the keys were added to your account, you may request a reinstall and then you'll be good to go.
A refund can be requested within 3 days after the service has been delivered. Please note that only the first order is eligible for refund. Refunds are available for servers paid for via PayPal and Credit Card.
A refund can be requested by creating a ticket with the Billing Department. The funds will be sent back using the original payment method within 7 days.