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[email protected]Location
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Strada 23 August, NR 75, Etaj 1, Biroul NR 5,
Buftea, 070000, Ilfov, Romania
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Frequently Asked Questions
Answers to the most common questions before you order.
HOSTGW guarantees 99.9% uptime. If this level is not met, you will receive a 10% discount on your next invoice.
We provide 24/7 technical support through our ticket system. Please note that our servers are unmanaged, meaning that we handle the live status of the server, such as network and hardware issues, but we do not handle issues related to 3rd party software installed on the server.
For cloud servers the average delivery time is around 10 minutes. For the bare-metal servers the average delivery time is around 5 hours.
We accept Credit/Debit Cards, PayPal, bank/wire transfers and Crypto Currencies.
We provide 2 weekly backups for all cloud servers, free of charge.
A refund can be requested within 3 days after the service has been delivered. Please note that only the first order is eligible for refund. Refunds are available for servers paid for via PayPal and Credit Card.